RETURNS & REFUNDS
If you would like to return an item, please contact info@hattiecrowther.com within 14 days of receiving your order.
Once you have notified us of your return, the item must be returned within a further 14 days.
Returned items must be unworn, unwashed and in their original condition, with any original tags attached. Items may be tried on as you would in a shop, but we reserve the right to make a reasonable deduction from your refund if an item has been worn, damaged or handled beyond what is necessary to assess it.
PRE-ORDER & MADE-TO-ORDER
Pre-order and made-to-order pieces purchased in our standard sizes are covered by the same returns policy.
Orders may be cancelled for a full refund before dispatch. Please contact us as soon as possible if you wish to cancel an order.
Where an item has been made specifically to your individual measurements, altered to your specification or personalised for you, different cancellation and return conditions may apply. Where this is the case, it will be made clear before purchase.
Expected dispatch dates for pre-order and made-to-order pieces are shown on each individual product page. If there is a significant change to the expected dispatch date, we will contact you.
RETURN POSTAGE
Customers are responsible for the cost of returning unwanted items.
We recommend using a tracked postal service and keeping proof of postage until your refund has been completed.
If an item is faulty, damaged or incorrect, please contact us before returning it so we can arrange the appropriate return.
REFUNDS
Once your return has been received and checked, your refund will be issued to the original payment method.
Refunds will be processed within 14 days of receiving the returned item, or receiving evidence that the item has been returned, whichever is earlier.
If you cancel and return your full order, the cost of our standard delivery service will also be refunded. Any additional amount paid for an upgraded or express delivery service will not be refunded beyond the cost of standard delivery.
FAULTY OR INCORRECT ITEMS
If your item arrives faulty, damaged, incorrect or not as described, please contact info@hattiecrowther.com with your order number and photographs where relevant.
Your statutory rights are not affected.
EXCHANGES
Due to the limited and made-to-order nature of many Hattie Crowther pieces, we cannot guarantee direct exchanges.
If you require another size, please contact us and we will let you know whether this can be accommodated. If an exchange is not possible, you can return the original item in line with the policy above and place a new order where stock or production availability allows.
INTERNATIONAL RETURNS
Customers outside the UK are responsible for return postage and any associated return shipping costs unless an item is faulty or incorrect.
Any mandatory consumer rights that apply in the customer's country remain unaffected.
CONTACT
For cancellations, returns or questions regarding an order: